CHIMO REFUGES COVID-19 TERMS AND CONDITIONS

These are strange times for us all; and it is a great privilege to be allowed to re-open. There are quite a few changes of late due to the COVID-19 outbreak and Chimo Refuges endeavours to offer a safe and clean environment to all of our guests.

 

In the spirit of cooperation and safety, we have adopted the following sanitary protocols.

 

For your protection and the protection of our other guests, we ask that everyone follow these rules carefully.

GENERAL CLEANING AND SANITIZING

CENTRAL BUILDING:

Only 1 family in the central building at once.

  • All meals must be eaten in the refuge, not in the Central Building.

  • It is the client’s responsibility to clean all horizontal surfaces after every use, which includes:

    • Fridge door, stove, microwave, counters, tables, door handles.

  • All dishes, pots and pans must be washed and put away after every use

GENERAL CLEANING AND SANITIZING

Following every visit -  REFUGES:

  • All horizontal and vertical surfaces (doors, frames, handles, ladders, floors, counters)

Daily cleaning – PUBLIC SPACES:

  • Bathroom building

  • Central building

  • All surfaces, refuges and public areas are cleaned and disinfected with a 50% mix of javel and water.

  • Had sanitizer dispensers are installed next to the door of each refuge.

  • Javel mix and paper towels are included in all buildings.

THE BATHTROOM BUILDING

  • Javel wipes are available in both the bathroom and shower buildings.

  • All visitors are required to wipe down the areas that have been touched: sink, faucet, toilet seat, handles after every use.

  • All visitors are required to give a light Javel spray to the shower after every use.

  • Please use the disinfectant wipes provided  for the faucets and handles.

WHAT TO BRING

  • Bedsheets (queen will fit all our beds)

  • Blankets, pillows

  • Bath towels

  • Body wash / soap - shampoo

  • Your food and supplies

  • Condiments (salt-pepper-cooking oil etc)

  • Bug spray

  • All clients must either dispose of their leftover items or take them home.

  • Utensils, plates and glasses for eating - the pots and pans are supplied by us.

GROCERY SHOPPING

It is strongly recommended that all visitors do their grocery shopping in their town of origin prior to arrival.

NO OUTSIDE VISITORS

  • The cabins and public areas are for guests only.

  • No outside visitors are allowed on the premises.

  • This is for the protection of our guests including the owners :-)

CANCELLATION POLICY COVID-19

In the unfortunate event that a reservation must be cancelled due to COVID-19 (positive test or obligatory quarantine) Chimo Refuges requires the following:

  • Doctor's certificate proving a positive diagnosis. No exceptions.

  • The copy of the letter that you sent to your employer (including HR contact and address of employer) regarding your requirement to self-quarantine due to possible exposure. No exceptions.

  • If either of these criteria are met, Chimo Refuges will offer a credit note (no refunds) that is valid for 1 year following the date of the original reservation.

  • There are no refunds offered.

 

Reservations that were taken in conjunction with an event, and that event is cancelled due to COVID-19:

  • Written proof of event cancellation must be submitted from the event organiser.


  • It will be up to the management of Chimo Refuges Inc. to determine the validity of the cancellation.

  • If a credit note is approved, it will be done so in writing and said credit note will be valid for 1 year following the date of the original reservation.

  • There are no refunds offered.

 

In the event of a country-wide mandatory closure:

  • All reservations will be cancelled and credit notes will be automatically issued to all reservation holders.

  • There will be no expiration date to these credit notes.

  • There are no refunds offered.

30 OCTOBER, 2020 -WE ARE OPEN FOLKS!

Access to the accommodation and activities of Chimo Refuges is authorized in accordance with public health recommendations.


Additional health regulations issued by public health authorities have been implemented in areas targeted by the “red” and “orange” designations.


Chimo Refuges applies public health regulations in its establishment according to the alert level of the region to which they belong, and not according to the region of origin of the visitor.


Chimo Refuges is open and offers a secure experience that respects social distancing measures and regulations.


Currently, the government still allows travel between regions and we remain open.

Additional health regulations issued by public health authorities have been implemented in areas targeted by the “red” and “orange” designations. Chimo Refuges applies public health regulations in its establishment according to the alert level of the region to which they belong, and not according to the region of origin of the visitor.


All our cabins are self-contained and equipped with a refrigerator, a double hotplate, water cans and a barbecue.


Until further notice, Chimo Refuges does not offer credits for canceled reservations.


The central building and the bathroom building are strictly limited to one person at a time. Cleaning after each use is necessary.


Wearing a mask in the bathroom and the central building is compulsory.


Shopping in your own region before arriving at Chimo Refuges is mandatory.

REGIONS DESIGNATED "RED"

  • Rental of an accommodation unit: a limit of a single family unit or people residing at the same address;

  • Interregional travel not recommended;

  • Wearing a mask is compulsory in all places where it is required;

  • Indoor and outdoor gatherings prohibited (except for a family unit);

REGIONS DESIGNATED "ORANGE"

  • Rental of an accommodation unit: a limit of 6 people or two families;

  • Interregional travel not recommended;

  • Wearing a mask is compulsory in all places where it is required;

  • Maximum limit of 25 people inside and outside for rented rooms (BBQ or picnic);

  • Dining room of a food court: maximum of 6 people per table;

Adresse / Address

348 Montée St-Gabriel

St-Sauveur, QC

J0R 1R7

Contact / Contactez-nous

TEL:                 514-248-2576

E-MAIL:          info@chimorefuges.com

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